We all know that the pandemic was a catalyst for the widespread adoption of digital delivery of services. Consumers were forced to use technology to conduct business – purchasing goods online rather than in person, using mobile applications like UberEats and Instacart, and paying for purchases by card or touch-free app. All consumer-driven industries had to quickly adapt to the new environment.
As Vice President of Payments Strategy, Jim Olney provides research and analytical expertise to support the strategic decisions of the company. He collects and summarizes research reports on a variety of payment topics from checks, P2P and cryptocurrency to empower participants with information to make decisions on faster payments.